TERMS AND CONDITIONS

By accessing or using any services provided by Hyvelynk, hereinafter referred to as the "Provider", the customer, referred to as the "Customer", acknowledges that they have read, understood, and agreed to be bound by all the terms and conditions outlined in this agreement. The act of reading the clauses contained within this agreement signifies the Customer's acceptance and agreement to be bound by its terms.

The Customer acknowledges that they have had the opportunity to review and comprehend all the terms and conditions presented in this agreement. The Customer further acknowledges that their continued use of the Provider's services constitutes an ongoing reaffirmation of their understanding and acceptance of the terms and conditions.

The Customer understands that failure to read, comprehend, or acknowledge the terms and conditions does not exempt them from the obligations and responsibilities established within this agreement. The Provider shall not be held responsible for any misunderstandings arising from the Customer's failure to read or fully comprehend the terms and conditions.

By accessing the Provider's services, the Customer expressly acknowledges that they are legally bound by the terms and conditions contained in this agreement. If the Customer disagrees with any part of the terms and conditions, they are advised not to use the Provider's services.

This provision emphasizes that reading the clauses contained within this agreement constitutes a legally binding acceptance of the terms and conditions set forth herein.

 This Customer Agreement ("Agreement") is entered into by and between Hyvelynk, a Florida registered Provider, referred to as "Provider," and the customer ("Customer") for the provision of services. By booking any service from Hyvelynk, the Customer agrees to the terms and conditions set forth herein.

1. Services:

Provider shall offer kid transportation services to the Customer in accordance with the selected service plan or as mutually agreed upon by both parties.

 2. Safety and Conduct:

The Provider shall prioritize the safety of the children during transportation. The Customer shall ensure that their child is appropriately dressed, well-behaved, and securely seated during the journey.

I. Child Safety: The Provider places the utmost importance on ensuring the safety and well-being of every child during transportation. All vehicles used for kid transportation are regularly inspected, well-maintained, and equipped with age-appropriate safety features, including seat belts and child restraint systems.

II. Supervision and Communication: The Provider's drivers are responsible for the safe boarding, seating, and disembarking of children. They shall exercise constant vigilance and remain attentive to the needs of each child throughout the journey. Clear and effective communication with parents or guardians, as well as authorized school personnel, is maintained at all times to ensure a smooth and secure transportation experience.

a) Attentive and Caring Supervision: The Provider recognizes the importance of providing a nurturing and supportive environment for every child during transportation. Our drivers are carefully selected not only for their driving expertise but also for their ability to interact with and supervise children in a caring and compassionate manner.

b) Caring Interactions with Children: Our drivers are trained to communicate with children effectively, ensuring that they feel comfortable, secure, and valued throughout the journey. By fostering positive and caring interactions, our drivers create a warm and welcoming atmosphere that promotes a stress-free transportation experience.

c) Age-Appropriate Engagement: The Provider understands that different age groups may have distinct needs and preferences. Our drivers tailor their interactions to suit the age and personalities of the children on board, engaging them with age-appropriate conversation, games, or educational activities during the journey.

d) Ensuring Order and Safety: While creating a friendly and joyful atmosphere, the Provider also emphasizes the importance of maintaining order and discipline in the vehicle. Drivers establish and enforce clear guidelines to ensure the safety and well-being of all passengers.

e) Proactive Conflict Resolution: In the rare event of any disagreements or conflicts between children, the Provider's drivers address the situation promptly and impartially. Our drivers are trained to de-escalate conflicts and foster a sense of harmony among passengers.

f) Communication with Parents: The Provider maintains open lines of communication with parents or guardians to keep them informed about their child's transportation experience. Our drivers may share positive updates or noteworthy moments from the journey, providing parents with a glimpse into their child's day.

g) Behavior Reporting: If any concerns arise regarding a child's behavior during transportation, the Provider promptly informs the parents or guardians. Transparent communication ensures that parents are aware of any incidents or behavioral patterns that may need attention.

h) Driver's Mobile Device Policy: The Provider enforces a strict policy regarding the use of mobile devices by drivers during transportation. Our drivers are trained to focus solely on driving and supervising children, avoiding distractions that could compromise safety.

i) Emergency Communication: In case of emergencies or unforeseen circumstances, our drivers are equipped with communication devices to promptly reach the Provider's support team, school officials (if applicable), or emergency services, as needed.

j) Feedback Mechanism: The Provider welcomes feedback from parents or guardians regarding their child's transportation experience. Parents are encouraged to share any insights, suggestions, or concerns, enabling the Provider to continuously improve its services.

The Provider places a high value on the supervision and communication aspects of the transportation service. By fostering attentive supervision, effective communication, and compassionate interactions, the Provider ensures a positive, safe, and supportive environment for every child throughout their journey.

By booking any service from Hyvelynk, the Customer acknowledges their understanding and acceptance of the importance of supervision and communication in delivering a high-quality transportation service. The Provider will work closely with parents or guardians to maintain proactive communication and create a positive and enriching transportation experience for all young passengers. 

III. Safe Loading and Unloading: Our drivers follow strict loading and unloading procedures to minimize risks during pick-ups and drop-offs. Children are assisted in boarding and exiting the vehicle at designated safe locations, taking into account traffic conditions and other potential hazards.

a) Designated Pick-up and Drop-off Points: The Provider designates specific pick-up and drop-off points in collaboration with parents or guardians, schools (if applicable), and authorized personnel. These locations are chosen with utmost consideration for safety, accessibility, and convenience.

b) Arrival Time Coordination: The Provider emphasizes punctuality to ensure a smooth and efficient loading and unloading process. Drivers arrive at the designated pick-up location with sufficient time to safely board the children without rushing.

c) Safe Boarding Procedures: Our drivers follow safe boarding procedures, assisting children in entering the transportation vehicle with care and attention. Drivers are trained to be patient and considerate, ensuring each child feels comfortable and secure during the boarding process.

d) Attendance Check: Before departing from a pick-up location, the Provider's drivers conduct a comprehensive attendance check to verify that all expected children are on board. This practice ensures that no child is left behind or unaccounted for during transportation.

e) Secure Seating Arrangements: The Provider places a strong emphasis on secure seating arrangements to minimize any risks during transportation. Younger passengers are seated in age-appropriate child restraint systems, while older children are securely seated with seat belts.

f) Child Identification Protocol: To ensure accuracy and prevent any miscommunications, the Provider's drivers may ask the children to identify themselves by name or provide other identifying information before boarding the vehicle.

g) Adherence to Traffic Regulations: The Provider's drivers strictly adhere to all traffic regulations and safety guidelines while loading and unloading children. Vehicles are parked at designated locations, avoiding obstructive or unsafe areas.

h) Safe Unloading Procedures: At the drop-off location, the Provider's drivers follow safe unloading procedures to ensure that children exit the vehicle safely and responsibly. Drivers supervise the children during disembarking, ensuring they reach their destination securely.

i) Awareness of Surroundings: Drivers are trained to be attentive to their surroundings during the loading and unloading process, especially in high-traffic areas or locations with potential hazards. The safety of children is the utmost priority during these critical moments.

j) Communication with School Personnel: For school transportation services, the Provider collaborates closely with school officials to ensure smooth coordination during loading and unloading, especially during busy school hours.

The Provider's commitment to safe loading and unloading practices reflects our dedication to the well-being of every child. By adhering to established protocols, our drivers create a secure and structured environment that ensures the children's safety during these crucial moments of transportation.

By booking any service from Hyvelynk, the Customer acknowledges their understanding and acceptance of the safe loading and unloading procedures implemented by the Provider. The Provider will continuously reinforce these safety protocols to provide a reliable and secure transportation service for every young passenger.

IV. Child Behavior: The Customer shall ensure that their child is adequately dressed and equipped for the journey. The Provider expects children to conduct themselves in a manner that does not compromise their safety or that of other passengers. Disruptive behavior that may endanger the well-being of others is not tolerated.

Provider places significant emphasis on promoting a safe and harmonious transportation environment for all passengers. It is expected that children conduct themselves in a manner that upholds the safety and well-being of everyone on board. To ensure a pleasant and secure journey for all, the following guidelines are to be observed:

a) Respectful Behavior: Children are encouraged to treat fellow passengers, drivers, and accompanying adults with respect and kindness. Physical or verbal aggression, bullying, or any behavior that may cause discomfort or harm to others is strictly prohibited. 

b) Seat Belt Compliance: All children are required to wear their seat belts or utilize appropriate child restraint systems at all times during transportation. Buckling up is a vital safety measure that the Provider enforces to safeguard the well-being of each child.

c) Staying Seated: Children are expected to remain seated while the vehicle is in motion. Unnecessary movement within the vehicle can pose a safety hazard and may cause distractions for the driver.

d) Listening to the Driver: The Provider's drivers are responsible for ensuring a safe and smooth journey. Children are required to follow the driver's instructions promptly and respectfully to maintain a secure transportation environment.

e) Prohibited Items: The transportation vehicle is a shared space, and to ensure safety and cleanliness, children are discouraged from bringing items that may pose a risk to themselves or others. Such items include sharp objects, hazardous substances, weapons, or any object that may cause injury or distraction.

f) No Smoking or Vaping: Smoking, vaping, or the use of any tobacco products is strictly prohibited in the transportation vehicle at all times.

g) No Food or Beverages: For safety and cleanliness, the consumption of food or beverages is not permitted during transportation. Children are encouraged to enjoy their snacks or meals before or after the journey.

h) Reporting of Concerns: If a child experiences any discomfort, feels unwell, or encounters any issues during transportation, they are encouraged to promptly inform the driver. Parents or guardians are also requested to report any concerns or incidents to the Provider for immediate attention.

The Provider is committed to fostering a positive and enjoyable transportation experience for every child. While a fun and interactive atmosphere is encouraged, the safety and well-being of all passengers remain the top priority. By adhering to these conduct guidelines, children contribute to creating a secure and friendly environment that ensures a delightful journey for everyone on board.

By booking any service from Hyvelynk, the Customer acknowledges their understanding and acceptance of the importance of child behavior guidelines for ensuring a safe and pleasant transportation experience. The Provider will work collaboratively with parents and guardians to reinforce these expectations and promote a harmonious transportation environment for all passengers.

V. Emergency Preparedness: In the event of an emergency, the Provider's drivers are trained to handle situations promptly and responsibly. This includes following established emergency protocols, notifying appropriate parties, and providing first aid, if necessary, until professional help arrives.

a) Comprehensive Training: The Provider places a high priority on emergency preparedness to ensure the safety and well-being of children in any unforeseen situation. All drivers undergo comprehensive training in emergency procedures, which includes first aid, evacuation protocols, and communication with emergency services.

b) Emergency Contact Information: The Provider maintains an updated list of emergency contact information for each child, including parent or guardian contacts, as well as relevant medical and allergy information. This information is readily accessible to drivers and staff in case of emergencies.

c) First Aid Kits and Emergency Supplies: Each transportation vehicle is equipped with a fully stocked first aid kit and necessary emergency supplies. Drivers are trained to administer basic first aid and provide immediate assistance in case of minor injuries or medical issues during transportation.

d) Communication with Authorities: In the event of a significant emergency, such as a traffic incident or severe weather event, drivers are trained to promptly notify the appropriate authorities, such as local law enforcement or emergency services, to ensure timely and coordinated responses.

e) Evacuation Procedures: The Provider has established clear and concise evacuation procedures in the event of an emergency that requires passengers to exit the vehicle swiftly and safely. Drivers are trained to lead and guide children through the evacuation process while ensuring their well-being.

f) Communication with Parents: In case of a serious emergency, parents or guardians will be notified as soon as possible. The Provider will communicate any relevant information and updates to parents or guardians to keep them informed during emergency situations.

g) Alternative Safe Locations: The Provider has identified alternative safe locations along the transportation route in case the original destination becomes inaccessible due to an emergency or road closure. Drivers are trained to divert to these alternative locations to ensure the safety of the children.

h) Coordination with School Officials: For school transportation services, the Provider collaborates with school officials to develop coordinated emergency response plans that align with the school's procedures and guidelines.

i) Practice Drills and Simulations: The Provider conducts periodic practice drills and simulations with drivers to ensure they are well-prepared to handle various emergency scenarios. These drills reinforce the drivers' knowledge and confidence in executing emergency procedures.

j) Child Safety Awareness: The Provider educates children about basic safety practices during transportation, such as remaining seated, wearing seat belts, and listening to the driver's instructions, to foster a sense of responsibility and preparedness among young passengers.

The Provider is committed to maintaining a high level of emergency preparedness to handle any unforeseen situation that may arise during transportation. By prioritizing the safety and well-being of every child, the Provider ensures that both drivers and passengers are equipped to respond confidently and responsibly in emergencies.

By booking any service from Hyvelynk, the Customer acknowledges their understanding and acceptance of the emergency preparedness measures implemented by the Provider. The Provider will continuously update and improve emergency procedures to enhance the safety and security of every child during transportation.

VI. Authorized Pickup and Drop-off: The Provider shall only release a child to individuals authorized by the Customer. It is the Customer's responsibility to maintain an updated list of authorized persons/locations and provide necessary identification to the Provider for verification.

a) Verification of Authorized Persons: The Provider acknowledges the paramount importance of ensuring the secure and authorized transportation of children. To guarantee the safety of each child, the Provider strictly adheres to a verified list of authorized persons/locations authorized by the Customer to pick up or drop off the child.

b) Providing Updated Information: The Customer is responsible for maintaining an up-to-date and accurate list of individuals authorized to collect the child from the transportation service. The Customer shall promptly inform the Provider of any changes to the list to ensure seamless and secure pickups and drop-offs.

c) Identification Requirements: The Provider may request valid photo identification from individuals authorized to pick up the child for verification purposes. This additional layer of security ensures that only authorized individuals are granted access to the child.

d) Designated Collection Points: The Customer shall provide the Provider with the designated pick-up and drop-off points for the child. The Provider will make every effort to adhere to these locations to ensure convenience and consistency in the transportation process.

e) Emergency Contacts: The Customer shall provide the Provider with updated emergency contact information for authorized persons, including phone numbers and alternative contact details. This information is vital in case of unforeseen circumstances or last-minute changes.

f) Communication Protocol: The Provider maintains clear and effective communication with the Customer to ensure mutual awareness of authorized persons and any changes to the authorized list. This open line of communication fosters transparency and reinforces the safety of the child during transportation.

g) Non-Transferable Authorization: The Customer understands that the authorization to pick up or drop off the child is non-transferable and may only be exercised by the designated individuals listed in the authorized list. The Provider will not release the child to anyone not listed as an authorized person.

h) Court Orders and Custody Arrangements: In cases where court orders or custody arrangements are in effect, the Provider shall require copies of relevant legal documents to ensure compliance with custody rights and the safety of the child.

The Provider places the highest importance on the authorized pick-up and drop-off of children to maintain their safety and well-being. By diligently verifying authorized persons and adhering to established protocols, the Provider strives to ensure a secure and dependable transportation experience for all parties involved.

By booking any service from Hyvelynk, the Customer acknowledges their understanding and acceptance of the importance of authorized pick-up and drop-off procedures. The Provider will work closely with the Customer to uphold these protocols and provide a safe and trustworthy transportation service for the child.

VII. Health and Illness: The Customer shall inform the Provider in advance of any special health considerations or allergies that the child may have. If a child is ill, the Provider reserves the right to refuse transportation to prevent the spread of illness to other passengers.

The health and well-being of every child is of paramount importance to the Provider. To maintain a safe and hygienic transportation environment, the following guidelines are implemented concerning health and illness:

a) Health Information Disclosure: The Customer shall inform the Provider of any special health considerations, allergies, medical conditions, or medications that the child may have. This information is vital to ensure appropriate care and responses in case of emergencies.

b) Temperature Checks: The Provider may conduct non-invasive temperature checks before boarding the transportation vehicle. If a child presents a fever or any symptoms of illness, the Provider reserves the right to refuse transportation to prevent the spread of contagious conditions.

c) Illness Reporting: The Customer must notify the Provider immediately if the child is unwell, experiencing symptoms of illness, or has been in contact with someone diagnosed with a contagious condition. In such cases, the child will be required to remain at home until they are no longer contagious or until they receive medical clearance. Customer must send notification to the Provider prior to the route scheduled time of pick-up to assure efficient route adjustment.

d) Medication Administration: The Provider does not administer medications to children during transportation. Parents or guardians are responsible for ensuring that any necessary medications are taken before or after the journey.

e) Disinfection Protocols: The transportation vehicle is regularly disinfected and maintained in a clean and sanitary condition. High-touch surfaces such as seat belts, door handles, and armrests are sanitized after each trip to minimize the risk of infection.

f) Provision of Personal Protective Equipment (PPE): The Provider may require children to wear face masks or other personal protective equipment during transportation. The Customer shall ensure that the child is appropriately equipped with any necessary PPE.

g) Absence from Transportation Due to Illness: If a child is too ill to participate in transportation, the Customer should refrain from sending the child on the trip. The Provider appreciates the Customer's understanding of the need to prioritize the health and safety of all passengers.

The Provider is committed to maintaining a healthy and hygienic environment within the transportation vehicle. By adhering to these health and illness guidelines, the Provider strives to minimize the risk of contagious conditions and promote the well-being of all passengers.

By booking any service from Hyvelynk, the Customer acknowledges their understanding and acceptance of the health and illness protocols implemented by the Provider. The Provider will work collaboratively with parents or guardians to ensure compliance with these guidelines and maintain a safe and healthy transportation environment for all passengers.

VIII. Inclement Weather: The Provider will exercise discretion during inclement weather conditions to ensure the safety of the children. In the event of adverse weather, the Provider may adjust schedules or suspend services if it poses any risk to transportation safety.

a) Safety and Decision-Making: The Provider understands that inclement weather conditions can present potential risks to transportation safety. The safety of the children, drivers, and other road users is of utmost concern. In the event of adverse weather conditions, such as heavy rain, thunderstorms, snowstorms, ice, fog, or any other hazardous weather event, the Provider shall exercise discretion and take appropriate measures to ensure the well-being of all passengers.

b) Weather Monitoring and Forecasting: The Provider continuously monitors weather forecasts and updates to stay informed about changing weather conditions in the area of operation. Early awareness of potentially challenging weather allows the Provider to make informed decisions regarding transportation schedules and routes.

c) Route Adjustments: In the event of inclement weather, the Provider may adjust transportation routes to avoid areas that pose increased risks due to weather conditions. Safety is the top priority, and alternative routes may be taken to ensure the safest possible journey.

d) Delayed or Suspended Services: If the weather conditions pose significant safety risks or impact road conditions to the extent that it jeopardizes the safe transportation of children, the Provider reserves the right to delay or suspend services. The Customer will be promptly notified of any changes or disruptions to the transportation schedule.

e) Parent Communication: The Provider maintains open lines of communication with parents or guardians during inclement weather situations. If there are any concerns or if the Provider anticipates disruptions to transportation services, parents or guardians will be informed in a timely manner.

f) Alternative Arrangements: During inclement weather, the Provider may collaborate with parents or guardians to arrange alternative transportation options or workable solutions to ensure the child's safe arrival at their destination.

g) Safety Precautions in Vehicles: The Provider ensures that all transportation vehicles are equipped with safety features and tires suitable for prevailing weather conditions. Drivers are trained to exercise extra caution during inclement weather to minimize risks.

h) Weather-related Cancellations: The Provider may make decisions to cancel services based on the severity of the weather and its impact on transportation safety. The Provider will communicate any cancellations as soon as possible, and appropriate refunds or rescheduling options will be provided to affected customers.

The Provider is committed to proactive planning and decisive action during inclement weather to safeguard the well-being of all passengers. While disruptions due to weather are uncommon, the Provider takes these measures to ensure the highest level of safety and professionalism in all circumstances.

By booking any service from Hyvelynk, the Customer acknowledges their understanding and acceptance of the Provider's approach to handling inclement weather conditions. The Provider will work closely with parents or guardians to ensure clear communication and the implementation of safety measures to prioritize the child's safety during transportation.

IX. Communication with Parents: The Provider maintains open lines of communication with parents or guardians. Regular updates and notifications regarding trip status, any delays, or important information will be promptly communicated to ensure parents are informed throughout the transportation process.

a) Open and Transparent Communication: The Provider believes in the importance of fostering a trusting and collaborative relationship with parents or guardians. To ensure that parents stay informed and involved in their child's transportation experience, the Provider maintains open and transparent communication channels.

b) Trip Notifications: The Provider notifies parents or guardians of upcoming trips in advance, providing details such as the pick-up time, location, drop-off time, and any special considerations for the journey. This proactive approach allows parents to plan their child's day and ensures a smooth transportation process.

c) Emergency Contact Information: The Provider maintains updated emergency contact information for each child, including phone numbers and alternative contacts. In the rare event of an emergency or if any issues arise during transportation, the Provider promptly communicates with parents or guardians to keep them informed.

d) Prompt Notifications of Delays: In the event of unforeseen circumstances or unavoidable delays, the Provider promptly informs parents or guardians about any schedule changes. Open and proactive communication ensures that parents are aware of any adjustments to the transportation plan and can plan accordingly.

e) Parent Feedback and Concerns: The Provider encourages parents or guardians to share their feedback, concerns, or suggestions related to the transportation service. Feedback from parents is valuable and helps the Provider continually improve and tailor services to meet the specific needs of each family.

f) Personalized Customer Support: The Provider offers personalized customer support to address any inquiries or questions parents may have. A dedicated customer support team is available to assist with booking queries, schedule changes, or any other transportation-related concerns.

g) Parent Meetings and Updates: The Provider may organize periodic meetings or updates with parents or guardians to discuss service enhancements, address any common questions, and foster a collaborative environment.

h) Consent and Authorization Requests: If any changes to the child's transportation schedule or other matters require parental consent or authorization, the Provider will seek approval from parents or guardians before proceeding.

i) Respect for Privacy: The Provider respects the privacy of parents and children and handles all communication with the utmost confidentiality and professionalism.

The Provider understands that effective communication is essential in building a strong partnership with parents or guardians. By keeping parents informed and involved in the transportation process, the Provider aims to create a positive and reassuring experience for both parents and children.

By booking any service from Hyvelynk, the Customer acknowledges their understanding and acceptance of the communication protocols implemented by the Provider. The Provider will continuously work to maintain clear and proactive communication with parents or guardians, ensuring a supportive and transparent transportation experience for every child.

By booking any service from Hyvelynk, the Customer acknowledges their understanding and acceptance of the safety and conduct measures implemented by the Provider. It is understood that compliance with these safety protocols is essential for the safe and successful transportation of children.

3. Payment and Billing:

Customer agrees to pay the specified fees as per the agreed-upon pricing model. Payments shall be made in advance or as per the billing terms outlined in the invoice provided by the Provider.

I. Transparent Pricing: The Provider offers transparent and competitive pricing for its transportation services. The pricing structure is communicated clearly to the Customer, outlining the applicable rates, any additional fees (if applicable), and the payment schedule.

II. Payment Methods: The Provider accepts various convenient payment methods, such as credit cards, debit cards, electronic bank transfers, or other approved payment options. Payment details and options will be communicated to the Customer upon registration.

III. Payment Schedule: The Provider establishes a regular payment schedule that aligns with the chosen service package or transportation plan. The Customer shall make payments in a timely manner as per the agreed-upon schedule to maintain uninterrupted access to transportation services.

IV. Invoicing and Receipts: The Provider issues detailed invoices for each payment, providing a breakdown of charges and any applicable discounts. Additionally, the Customer receives digital or physical receipts upon successful payment, serving as proof of transaction.

V. Automatic Billing Option: For the convenience of the Customer, the Provider may offer an automatic billing option, where the agreed-upon charges are automatically deducted from the Customer's chosen payment method on the scheduled payment dates.

VI. Prorated Charges: In the case of mid-month enrollments or service changes, charges may be prorated to reflect the specific period of service provided to the Customer.

VII. Late Payment Policy: The Customer is expected to make timely payments according to the agreed-upon schedule. Late payments may be subject to a late fee or potential suspension of transportation services until outstanding balances are settled.

VIII. Disputed Charges: If the Customer identifies any discrepancies or disputes regarding charges on their invoice, they shall promptly communicate with the Provider's billing department. The Provider will investigate and address any valid concerns in a timely and fair manner.

IX. Outstanding Balances: The Customer acknowledges their responsibility to settle any outstanding balances promptly. Failure to resolve outstanding balances may result in the suspension or termination of transportation services until the balance is cleared.

X. Refunds and Cancellation Policy: The Provider's refund and cancellation policy is communicated to the Customer upon registration. Refunds, if applicable, will be issued based on the terms outlined in the policy.

XI. Changes to Pricing and Services: The Provider reserves the right to make reasonable adjustments to pricing, service packages, or transportation routes with advance notice to the Customer. The Customer will be informed of any changes that may impact their transportation plan.

XII. Financial Confidentiality: The Provider maintains strict financial confidentiality and ensures the secure handling of all payment and billing information in compliance with applicable data protection regulations.

The Provider aims to facilitate a seamless and hassle-free payment process, ensuring that the Customer has clear visibility into the cost of transportation services. By adhering to transparent pricing and clear billing practices, the Provider strives to build trust and confidence with the Customer.

By booking any service from Hyvelynk, the Customer acknowledges their understanding and acceptance of the payment and billing procedures implemented by the Provider. The Provider will work diligently to deliver accurate and efficient billing services, providing the Customer with a smooth and reliable payment experience throughout their engagement with the transportation service.

4. Temporary Pause of Service:

I. Customers who wish to temporarily pause their transportation service for a defined period may submit a written request to the Provider at least 3 days prior to the scheduled pick-up schedule. The request should specify the desired start and end dates of the service pause.

II. The Provider shall review and acknowledge the service pause request within a reasonable timeframe.

III. The duration of a service pause may range from a minimum of 1 day to a maximum of 3 weeks.

IV. The Provider reserves the right to establish reasonable limits on the number of service pauses that can be requested within a specified timeframe.

V. During the service pause period, the Customer's scheduled transportation services will be temporarily suspended, and no transportation services will be provided.

VI. The Customer acknowledges and agrees that no fees or charges will be applied for the duration of the approved service pause.

VII. Customer must submit a request for a service pause at least 3 days prior to the desired start date of the service pause.

VIII. The Provider will review the service pause request and confirm the approval of the pause in writing, specifying the start and end dates of the approved pause.

IX. The Provider reserves the right to deny service pause requests that do not adhere to the specified notice period or that exceed any limits established by the Provider.

X. At the conclusion of the approved service pause period, the transportation services will automatically resume as scheduled, unless otherwise indicated by the Customer.

XI. Customers do not need to take any action to resume services; the Provider will ensure that services are reinstated according to the approved dates.

XII. While services are paused, the Customer may continue to communicate with the Provider's support team for any queries or updates regarding the service pause or the planned resumption of services.

XIII. In the event that a Customer wishes to cancel an approved service pause and revert to the original service schedule, the Customer must notify the Provider in writing at least 24 hours prior to the end of the approved service pause period.

XIV. The Provider reserves the right to modify or amend the terms and availability of the service pause option. Any changes will be communicated to Customers in advance.

XV. Financial Arrangements: 

a) During the temporary pause of service, the Customer acknowledges and agrees that they shall not be billed for the services that are temporarily paused. 

b) If the temporary pause extends beyond the agreed-upon duration, regular billing shall resume for the remaining duration of the service.

By requesting and availing a temporary pause of service, the Customer acknowledges their understanding and acceptance of the terms outlined in this clause. The Provider endeavors to accommodate service pause requests to the best of its ability, while ensuring operational efficiency and fairness to all Customers.

5. Temporary Pause on Service Due to Illness or other family/personal circumstances:

I. Customers who have subscribed to transportation services and are unable to utilize the services due to the illness of the child or other family/personal circumstances may request a temporary pause from the service.

II. To be eligible for a service pause due to illness or other family circumstances, the Customer must provide notification to the Provider 12 hours prior to the route pick-up schedule.

III. The Provider's support team will review the request and the Customer will receive written confirmation of the approved service pause duration.

IV. The Provider reserves the right to request additional documentation or information if needed.

V. During the approved service pause period due to illness or other family/personal circumstances, the Customer's scheduled transportation services will be temporarily suspended, and no transportation services will be provided.

VI. No fees or charges will be applied for the duration of the approved service pause due to illness if the Provider is notified in a timely manner.

VII. At the conclusion of the approved service pause due to illness or other family/personal circumstances, the Provider will verify the child's recovery based on the documentation provided or notification from the Customer.

VIII. The transportation services will automatically resume as scheduled after the child has recovered, unless otherwise indicated by the Customer.

IX. While services are paused due to illness or other family/personal circumstances, the Customer may continue to communicate with the Provider's support team for any queries or updates regarding the child's illness or the planned resumption of services.

X. The Provider reserves the right to modify or amend the terms and availability of service pauses due to illness or other family/personal circumstances. Any changes will be communicated to Customers in advance.

By requesting a temporary pause in service due to illness or other family circumstances, the Customer acknowledges their understanding and acceptance of the terms outlined in this clause. The Provider aims to accommodate service pause requests due to illness with compassion and understanding while ensuring operational efficiency and fairness to all Customers.

6. Cancellation and Refunds:

Any cancellation of services must be communicated to the Provider at least 7 days before the scheduled pick-up time.

I. Cancellation Policy: The Provider understands that circumstances may change, leading to the need for cancellations of scheduled transportation services. The Customer shall provide advance notice (7 days before the scheduled pick-up time) of any cancellations to facilitate smooth service planning and scheduling.

a) Cancellation Notice Period: The Customer shall provide a minimum of 7 days’ notice for any cancellation of scheduled transportation services. Cancellation requests must be submitted through designated communication channels, such as email or phone, during regular business hours.

b) Short-Term Cancellations: In the event of unforeseen circumstances or emergencies requiring a cancellation with less than 7 days' notice, the Customer shall promptly notify the Provider as soon as the need for cancellation arises.

c) Cancellation Fees: Cancellation requests made within the specified notice period (7 days) will not incur any additional charges. However, for cancellations made with less than the required notice period, a cancellation fee equivalent to 50% of the service fee for the canceled trip may be applied.

II. Refund Policy: Refunds for canceled services are subject to the terms and conditions specified in the Provider's refund policy. The Customer shall review and acknowledge the refund policy upon registration to understand the eligibility criteria and any associated fees.

a) Full Refunds: In the event that the Provider is unable to fulfill scheduled transportation services due to reasons beyond their control, such as vehicle breakdowns, extreme weather conditions, or unforeseen circumstances, the Provider shall issue a full refund for the unprovided services.

b) Prorated Refunds: For cancellations made during an ongoing service period, refunds may be prorated to reflect the unused portion of the paid service. The calculation of prorated refunds will be based on the date of the cancellation request.

c) Notification Responsibility: The Customer shall be responsible for providing timely notification to the Provider regarding any changes, cancellations, service pause, or requests for refund that fall within the terms of this Refund Policy. Failure to notify the Provider in a timely manner as specified in this policy may result in the Customer's forfeiture of refund eligibility. If the Customer fails to provide timely notification as specified in this Agreement and subsequently seeks a refund, the Company retains the right to deny the refund request.

d) Refund Request Process: To request a refund, the Customer must submit a written refund request through the Provider's designated communication website page.

e) Processing Time: The Provider aims to process eligible refunds within 10 business days from the date of the cancellation request or the determination of refund eligibility. The refund will be issued to the original payment method used by the Customer.

f) Non-Refundable Fees: Certain fees, such as registration fees or administrative charges, may be non-refundable and are clearly communicated to the Customer during the registration process.

g) Force Majeure: Refunds shall not be applicable in situations of force majeure or events beyond the Provider’s control, which prevent the provision of services as originally planned.

h) Updates to the Refund Policy: The Company reserves the right to update or modify this Refund Policy at its discretion. Customers shall be informed of any changes through the Provider’s official communication channels.

III. Procedures for Cancellations: The Provider establishes clear procedures for the Customer to request cancellations. Cancellation requests must be submitted through designated communication channels, such as email, phone, or the Provider's online platform.

IV. Communication of Refund Status: Throughout the refund process, the Provider maintains open communication with the Customer to keep them informed of the status of their refund request.

V. Cancellation Fees: Depending on the notice period provided for cancellations, the Provider may apply cancellation fees to cover administrative costs or potential losses incurred due to cancellations.

VI. Refund Disputes: If the Customer has concerns or disputes regarding a refund decision, they are encouraged to communicate directly with the Provider's billing department to seek resolution.

VII. Policy Updates: The Provider reserves the right to update the cancellation and refund policy with advance notice to the Customer. Updated policies will be communicated to the Customer through email, website announcements, or other appropriate channels.

The Provider seeks to strike a fair balance between accommodating cancellations and managing operational costs. By establishing a clear and transparent cancellation and refund policy, the Provider aims to ensure that both parties have a clear understanding of their rights and obligations.

By booking any service from Hyvelynk, the Customer acknowledges their understanding and acceptance of the cancellation and refund policy implemented by the Provider. The Provider will diligently handle cancellation requests and refund processes, maintaining fairness and professionalism throughout the engagement with the transportation service.

7. Liability and Insurance:

Provider shall maintain appropriate insurance coverage for the transportation services. However, the Customer acknowledges that the Provider shall not be liable for any loss, damage, or injury arising from circumstances beyond its control.

I. Liability Limitation: The Provider places the highest priority on the safety and well-being of all passengers during transportation. While every effort is made to ensure a secure and incident-free journey, the Customer acknowledges that transportation involves inherent risks, and the Provider's liability is subject to certain limitations.

II. Assumption of Responsibility: The Customer assumes full responsibility for their child's behavior and compliance with safety guidelines during transportation. The Provider's drivers and staff will make reasonable efforts to maintain a safe environment; however, ultimate responsibility for a child's conduct lies with the child's parent or guardian.

III. Insurance Coverage: The Provider maintains comprehensive insurance coverage that includes commercial liability insurance and vehicle insurance to protect both the Provider and the Customer against unforeseen events. 

IV. Exclusions: The Provider's insurance coverage may have certain exclusions or limitations, such as intentional acts, willful misconduct, or unauthorized use of the transportation vehicle.

V. Personal Belongings: The Provider is not liable for any loss or damage to personal belongings, such as bags, backpacks, or personal items, brought on board the transportation vehicle. Customers are advised to ensure the safety and proper handling of their children's belongings.

VI. Parental Consent for Medical Treatment: In case of any medical emergencies during transportation, the Provider is authorized to seek medical assistance and treatment for the child. The Provider will make every effort to inform the parents or guardians promptly in such situations.

VII. Safety Measures and Child Behavior: The Provider employs safety measures and guidelines to ensure the well-being of all children during transportation. However, the Provider shall not be held liable for any child's behavior or actions that may compromise their safety or the safety of others.

VIII. Incident Reporting: In the unfortunate event of an incident during transportation, the Provider shall promptly inform the affected parents or guardians about the situation. The Provider will cooperate fully in any investigation or inquiries related to the incident.

IX. Waiver and Indemnification: By engaging the transportation service, the Customer agrees to waive any claims against the Provider, its employees, agents, or drivers for any liability, injury, loss, or damage arising from the transportation service, except in cases of gross negligence or intentional misconduct.

X. Indemnification: The Customer agrees to indemnify and hold the Provider harmless from any claims, damages, liabilities, or expenses, including legal fees, arising from the Customer's use of the transportation service, except in cases of the Provider's gross negligence or intentional misconduct.

XI. Compliance with Regulations: The Provider complies with all applicable laws, regulations, and safety standards governing transportation services in the local jurisdiction.

The Provider strives to maintain a high standard of safety and professionalism in its transportation services. While the Provider's insurance coverage is designed to mitigate risks, the Customer is advised to review the insurance policy and the terms and conditions of this Agreement carefully.

By booking any service from Hyvelynk, the Customer acknowledges their understanding and acceptance of the liability and insurance provisions implemented by the Provider. The Provider will continue to prioritize safety and provide reliable transportation services while adhering to all legal and regulatory requirements.

8. Confidentiality:

Both parties agree to maintain the confidentiality of any sensitive information shared during the course of this Agreement.

I. For the purposes of this Agreement, "Confidential Information" shall refer to any non-public information, data, trade secrets, proprietary information, business strategies, financial information, customer lists, and any other sensitive information disclosed by either party (the "Disclosing Party" as the Customer) to the other party (the "Receiving Party" as the Provider) during the course of their engagement.

II. The Provider acknowledges and agrees to maintain strict confidentiality regarding any Confidential Information disclosed by the Customer.

III. The Provider shall not disclose, share, or disseminate the Confidential Information to any third party without the prior written consent of the Customer, except as expressly permitted under this Agreement.

IV. Provider may disclose Confidential Information to its employees, contractors, or agents who have a need to know such information for the purposes of providing or receiving transportation services under this Agreement. The Provider shall ensure that such individuals are bound by confidentiality obligations at least as protective as those set forth in this Agreement.

V. Provider may disclose Confidential Information if required by applicable law, regulation, or court order. In such cases, the Provider shall promptly notify the Customer of the legal requirement to disclose the information to allow the Customer to seek protective measures or assert any applicable privileges.

VI. The Provider shall take all reasonable measures to protect and safeguard the Confidential Information received from the Customer. These measures shall be no less stringent than the Provider procedures for protecting its own confidential information.

VII. The Provider shall implement administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of Confidential Information.

VIII. Upon the termination or completion of the transportation services under this Agreement, or upon the Disclosing Party's request, Provider shall promptly return or, at the Customer's option, securely destroy all copies of the Confidential Information in its possession, custody, or control.

IX. Exclusions:

a) The obligations under this Confidentiality Clause shall not apply to information that:

     i. Is or becomes publicly known or available through no fault of the Provider;

b) Was known to the Provider prior to disclosure by the Customer, as evidenced by written records;

c) Is independently developed by the Provider without reference to the Confidential Information; or

d) Is lawfully obtained from a third party without any obligation of confidentiality.

X. The obligations of confidentiality under this Clause shall survive the termination or completion of the transportation services and shall continue for a period of 1 year from the date of disclosure of the Confidential Information.

XI. This Confidentiality Clause shall be governed by and construed in accordance with the laws of Marion County, Florida.

By booking any service from Hyvelynk, the Customer acknowledges their understanding and acceptance of the confidentiality obligations set forth in this Clause. The Provider agrees to exercise due diligence in safeguarding the Confidential Information and to comply with the terms of this Confidentiality Clause throughout the course of their engagement under this Agreement.

9. Dispute Resolution:

In the event of any disputes arising under this Agreement, the parties shall attempt to resolve them through good-faith negotiations. If a resolution cannot be reached, the parties agree to engage in mediation before pursuing any legal action.

By booking any service from Hyvelynk, the parties acknowledge their understanding and acceptance of the dispute resolution process set forth in this Clause. The parties commit to participating in good faith in any dispute resolution efforts and to work cooperatively to find a mutually satisfactory resolution to any Dispute that may arise under this Agreement.

10. Governing Law:

This Agreement shall be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law principles.

11. Termination:

In the event of termination, any outstanding fees or liabilities shall be settled in accordance with the terms of this Agreement.

The Provider retains the right to terminate this agreement with immediate effect under certain specified circumstances. This clause outlines the conditions under which the Provider may exercise this right.

I. Breach of Contract: If the Customer breaches a material term or condition of the contract, such as failing to make payments as agreed or violating specific obligations, the Provider may choose to cancel the contract.

II. Unforeseen Circumstances: In situations where unforeseen events or circumstances, such as changes in laws, regulations, or business conditions, make it impossible or impractical for the Provider to fulfill their obligations under the contract.

III. Non-Cooperation: If the Customer consistently fails to cooperate, provide necessary information, or fulfill their responsibilities required for the contract's execution, the Provider may opt to cancel the contract.

IV. Inability to Perform: If the Provider encounters unforeseen obstacles or obstacles beyond their control that prevent them from fulfilling their obligations, such as an unexpected loss of resources or key personnel.

V. Conflict of Interest: If a situation arises where the Provider's continued involvement would create a conflict of interest or ethical dilemma that hinders their ability to provide unbiased services.

VI. Failure to Meet Payment Obligations: If the Customer consistently fails to make payments as agreed upon, the Provider may reserve the right to cancel the contract, particularly if there is a clause outlining payment terms.

VII. Change in Business Strategy: If the Provider undergoes significant changes in their business strategy, product offerings, or target audience that render the contract irrelevant or incompatible with their new direction.

VIII. Failure to Meet Milestones: If the contract includes specific milestones or deliverables that the Customer repeatedly fails to meet, the Provider may choose to cancel the contract due to an inability to move forward.

IX. Non-Compliance with Regulations: If the Customer engages in activities or requests services that violate legal or regulatory requirements, the Provider may cancel the contract to avoid legal complications.

X. Misrepresentation: If the Customer provides false or misleading information during the negotiation or execution of the contract, and such misrepresentation significantly impacts the Provider's ability to fulfill the terms.

XI. Notice of Termination: In the event the Provider decides to terminate this agreement, the Provider shall provide written notice to the Customer, detailing the reasons for termination and the effective date of termination.

XII. Effect of Termination: Upon termination, the Customer shall cease to receive services or benefits under this agreement, and any rights granted under the agreement shall be revoked. The Customer shall promptly return any property, documents, or materials provided by the Provider in connection with the agreement.

This clause underscores the Provider's right to terminate the agreement under specific circumstances, ensuring fairness, transparency, and the protection of both parties' interests.

By booking any service from Hyvelynk, the parties acknowledge their understanding and acceptance of the Provider's right to terminate the agreement as described in this clause.

12. Severability:

If any provision of this Agreement is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.